Cancellation & Refund Policy

Last Updated: May 8, 2026

Legend Speak provides immediate access to digital historical-themed AI simulations. Because our service is consumed at the moment of delivery, we maintain a strict policy regarding refunds, aligned with UK and international consumer laws.

1. Refund Eligibility

We strive to provide a high-quality educational experience. You may be eligible for a refund under the following specific circumstances:

Unauthorized Transactions: Verifiable cases where your card was used without your permission.
Duplicate Charges: Cases where our system processed the same order twice.
Immediate Error: If you purchased the wrong tier and contact us before initiating any dialogues with the AI.

2. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

Subjective Quality: Because AI output is dynamic, we cannot offer refunds based on the personality or specific historical perspective provided by the "Voices."
Service Used: If you have initiated a dialogue and received AI-generated responses, the digital service is considered "consumed."
Change of Mind: Once access is granted and the service has commenced, "change of mind" is not a valid basis for a refund.

3. Duplicate Charge Handling

If you notice identical charges on your statement for a single intended purchase, please notify us. We will investigate our logs and, upon verification, refund the extra charge to your original payment method.

4. Technical Failure Handling

If a verified technical failure on our side prevents you from accessing your purchased tier for more than 24 consecutive hours, we will, at your request, provide a pro-rata refund or credit your account with additional perks.

5. Refund Request Process

To initiate a request, you must follow these steps:

Email help@legendseak.ai or use our Contact Page.
Include your Full Name, the Email Address used for the purchase, and your Transaction ID.
Provide a brief explanation of the reason for the request.

6. Response & Posting Timeframes

Response Time: Our support team will review your request within 1-2 business days.

Posting Time: Approved refunds may take 5-10 business days to appear on your bank statement, depending on your financial institution.

7. Statutory Rights (UK/EU)

In accordance with the UK Consumer Rights Act 2015, you expressly acknowledge that by accessing the digital content provided by Legend Speak, you waive your right to a 14-day "cooling-off" period once the service has commenced.

8. Unused days

If requested by the customer, we provide refunds for unused days.

Contact Before Dispute

If you have any issues with your charge, please contact us at help@legendseak.ai before initiating a bank dispute or chargeback. We are committed to resolving all legitimate billing errors quickly.

Contact Support